Know Before You Go!

COUNTRY LAKESHAKE FESTIVAL INFO

CONTACT

GENERAL CONTACT:

Please check out our FAQ section. Still need help? Send us an email at: info@lakeshakefestival.com

VENDORS:

Want to be a craft vendor at our festival? Fill out our application here!

Interested in being a food vendor at our festival? Please contact: foodvendors@lakeshakefestival.com

SPONSORSHIP:

For Sponsorship opportunities, please contact: sponsorship@lakeshakefestival.com

PRESS AND MEDIA:

For Press inquiries, including photo credential requests, please contact: press@lakeshakefestival.com

For Radio and Media Promotion inquiries, contact: marketing@lakeshakefestival.com

WRISTBANDS/TICKETING:

Have a question about your ticket order or have an issue with your wristband? Please call Ticketmaster at 1-800-745-3000 or email Customer_support@ticketmaster.com

FAQs

GENERAL INFORMATION
How do I buy passes?

Alumni presale passes go on sale Monday, Nov. 12 at 10 AM through Thursday, Nov. 15 at 11:59 PM CT. Passes available to the general public go on sale Friday, Nov. 16 at 10 AM CT. Once on sale you can purchase passes through our Buy Passes page on our website here or call Ticketmaster at 1-800-745-3000!

How do I know if I am an alumni?

Our festival alumni are those who have attended, purchased passes for, or registered their wristbands at any previous LakeShake festival.

I'm an alumni and have not received my presale code. What do I do?

The alumni presale will start on Monday, Nov. 12 at 10 AM CT and end on Thursday, Nov. 15 at 11:59 PM. Alumni presale codes will be sent out by Friday, November 9 to the email address used when previously purchasing passes or registering your wristband. If you do not receive your code by Friday afternoon please reach out to us at info@lakeshakefestival.com and we'll be glad to help! Limited quantities of alumni priced passes will be available during the alumni presale.

What time does the festival start and end each day?

Doors will open everyday at 2pm and close at 11pm.

Can I come on site and sell stuff?

No. Vending of any kind is strictly prohibited on and around Northerly Island and the Museum Campus, including in and around the parking facilities. This will be strictly enforced. You can apply to become one of our craft vendors here!

Is there an age limit to get into the festival?

Nope, we welcome all ages! Children 6 and under can come for free and will not need a wristband.

What ADA accommodations are at the festival?

In the Festival: There are ADA viewing platforms spread throughout the Main Stage floor, along with ADA restrooms throughout the venue. In addition, the VIP Lounge Reserved area is fully accessible with a ramp to the patio and lower level, and an elevator to the top level, along with an ADA restrooms facilities. Parking - ADA shuttles: Upon request, a shuttle will be provided to guests needing additional assistance. Guests can reach out to the Guest Ambassador stationed outside of the North Garage with an A-Frame who will radio for the shuttle upon request. The shuttle will drop off at the Adler Planetarium and be able to provide service after the show; however, please be patient as it will need to wait until pedestrian traffic clears to be able to get back to the Adler drop-off for additional pickups.

Is there tailgating allowed in the parking lots?

Sorry, no tailgating will be allowed.

What's the policy on leaving and re-entering the festival during the day?

You will be able to exit and re-enter the festival up to twice a day. Should you need to exit and re-enter the festival more than that, please see a guest services representative before exiting the venue a third time.

Questions with your ticket order or account information?

Please call Ticketmaster at 1-800-653-8000 and they will be able to assist you with ticket order or account information.

Need a Sign Language Interpreter?

We are happy to tend to the needs of our ADA patrons. If you'd like a sign language interpreter, all requests must be received at info@lakeshakefestival.com by May 17th at noon.

VENUE INFORMATION
What can I bring into the venue?

Allowed in the venue:

  • Binoculars
  • Non-professional cameras (fits in your pocket)
  • Blankets (no larger than a beach towel)
  • Medium backpack or small purse (searched upon entry)
  • Extra clothes
  • 1 Factory sealed (up to a gallon) or empty water bottle of any kind (except glass)
  • Empty 1.5 L transparent camelback
  • A one gallon clear zip-lock bag of food
  • 6-pack size collapsible cooler
  • Non-aerosol bug spray and sunscreen
  • Strollers
  • Lawn chairs - bag chairs or beach chairs (must be set up in chair zone and are not permitted next to the stage)
What CAN'T I bring inside the venue?

Items Not Allowed:

  • Professional cameras (anything with a detachable lens)
  • GoPros
  • Audio recording equipment
  • Video recording devices (other than cell phones)
  • Pets/Animals (SERVICE ANIMALS ARE ALLOWED)
  • Musical instruments
  • Alcohol or beverages of any kind (other than factory sealed water)
  • Knives/Weapons of any kind
  • Chains/Chain Wallets
  • Drugs or drug paraphernalia
  • Umbrellas
  • Tents of any kind
  • Wagons
  • Signage over 12”x12”
  • Laser lights, pens, or pointers
  • Aerosol cans of any kind
  • Toys, water guns or squirt guns
  • Stuffed animals, sharpies, stickers, markers or spray paint
  • In-line skates, roller skates, skateboards, or bikes
  • Balloons/balls/inflatables
  • Sticks, bats, or clubs
  • Cribs
  • Any item deemed to be unsafe by venue management
  • Unauthorized solicitations, handbills, sampling, give-a-ways, etc.
Can I bring in my own food and drink?

You may bring:

  • Factory sealed (up to one gallon) or empty water bottles of any kind (except glass)
  • Food must be in a one gallon clear zip-lock bag. 1 per person.
  • 6-pack size collapsible cooler
  • All items are susceptible to inspection upon entry
  • We will also have concessions on site available
Do you sell alcohol?

We do to those who are of legal age and have a valid state ID.

Can I bring in my medical prescription such as diabetic insulin?

You can, but please advise the security guard at the gate and they will call the medics who will assist you.

Do you have an ATMs available?

Yes, we sure will!

Will there be a First Aid station?

Yes, ask any festival staff member and they will direct you to the right location.

Will you have a place I can charge my cell phone?

Yes, we'll have a spot you can recharge your phone at the festival.

Will there be lockers available at the festival?

Yes, additional locker information will be released closer to the festival.

Wristbands
Where is Will Call and/ or the Box Office and the hours?

Our festival box office is located outside of Gate 1 at the Huntington Bank Pavilion Amphitheater at Northerly Island. Please note that passes cannot be purchased at the box office until the weekend of the festival. Will call and box office hours will be released closer to the festival!

 

What happens if I lose or break my wristband prior to the festival?

Don’t lose or break it. Wristbands that have been tampered with will be void and lost wristbands cannot be replaced for any reason.

When will I receive my wristband?

Roughly 4 weeks prior to the festival. We'll be sure to let everyone know once wristbands have started shipping via our social posts!

Can I slide my wristband off and give it to my friend to use?

No, your wristband needs to be on tight enough that it does not slide off and is good for you and only you. Wristbands that have been tampered with will be void and lost wristbands cannot be replaced for any reason.

Are the passes good for all three days?

We have 3-day and single day passes. If you purchased a 3-day festival pass it will be good for the entire weekend. Your single day pass will only be good for the day you purchased. You can not go any one day of the festival. The single day passes will be assigned to a specific day.

Cashless
How do I sign up for Cashless?

Once you receive your wristband you will be able to register it on our website (link coming soon!). Simply walk through the steps to register your wristband and opt-in to sign up for Cashless program.

Do I have to sign up for Cashless?

No. Although Registering your wristband is required, cashless is not. That being said, we highly encourage it as it will make your life much easier while at Country LakeShake. With cashless, your credit card is securely attached to your wrist.

Will I need to bring any other forms of payment with me?

Yes. We would recommend bringing some cash and/or a credit/debit card with you to LakeShake just in case the vendor you choose to shop with is one of the few that doesn’t accept cashless or in the very unlikely event of an issue with the cashless system.

How does this work? Do I have to deposit money into an account or does it charge directly to my card?

With cashless, there is no need to load any money onto your wristband as you might have experienced at some other events. When you register for the cashless option on your wristband you will securely link your credit or debit card with the wristband. So when you pay for something with your wristband, it will be just like swiping your card at a store.

If I lose my wristband, will someone be able to use it to purchase items?

No. Even though you will swipe your wristband to pay for items, you still have to punch in your PIN number for a transaction to take place. As long as you don't give out your PIN number, your wristband is safe and cannot be used for cashless purposes by anyone else.

I already registered for cashless but need to edit my credit card info, how do I do that?

Simply go to our Register Wristband page where you initially registered and enter your wristband number again. It'll then ask you for the email you used when you registered.... enter that email address. Your account information will then appear and you may edit as needed.

Will I be able to pay for food and drinks with my wristband?

Yes. Most food vendors on-site will accept cashless as a form of payment. That being said, we still recommend bringing cash and/or a card with you as a few food vendors, roaming food/drink carts, and craft merchants might not accept cashless.

Will I be able to pay for LakeShake merchandise with my wristband?

Yes. We will accept the cashless payment option for our merchandise at the festival!

If I forget to register my wristband, can I do it on-site at the festival?

Yes. You may register your wristband on-site at any of the Guest Service booths located around the festival site. You can also always register your wristband by going to our Register Wristband page (coming soon) on the website or in the Country LakeShake App at any point before or during the festival!